Spring, TX 77379 Our Code of Ethics

To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.

A Matlock, 12/03/2023

Jim and the Concierge Auto Repair team are Phenomenal! I have been a customer since 2015 and only trust my Mercedes with them! If you have a luxury or any other type of vehicle l highly recommend Concierge Auto Repair!!!
Odessa Thurman, 11/10/2023

Great work explaining what I was wrong fix vehicle in timely matter and did a great job

Juan Vallejo, 11/08/2023

Great Great staff and service. I love the convenience and communication with the customer. Most important of all the transparency. Concierge Auto repair is a great shop.
Karen Kiekow, 11/06/2023

My 2008 Lexus LX 560 with 344,000 miles was treated like Gold. I have searched high and low for a repair service that is not only honest, but knowledgeable. At Concierge Auto Repair, you ask a question, and they will provide so much information that you could almost rebuild it on your own. They did not care that, as a woman, my knowledge in this field was limited. I lost my husband this year but promised I would get his car fixed while he was in the hospital. He never came home, but a promise is a promise. He inherited it from his brother who passed away in 2013. A 2008 Lexus LX 570. Far superior to his little Ford Pickup Truck. After 300,000 miles the shocks finally gave out. Driving it was like riding on a 3-legged horse. Getting parts for air-shocks was no simple task. Jim & Scott combed the internet to get parts at a reasonable price. They also changed the oil, replaced the windshield wipers, and made sure it would pass inspection. I was so stunned when I drove it home. It was such a smooth ride. I had forgotten what that felt like. A big shout out to Concierge Auto Repair! You guys are amazing. Two months later they did a follow-up call to make sure everything was still working perfectly. Who does that??? They do!

CODE OF ETHICS