Best Auto Repair, Spring

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CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Appointment Only
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Discover More About Appointments and Repair Services At Concierge Auto Repair in Spring

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What People Say About Us

  • reviewiconHonest Mechanic


    Nate was great, very clear on work and finding and on the time required. Regular updates and quick notification and in person review of any changes. He pretty much completely rebuilt my VW TDI anyone who has worked on these understands the challenges the mechanic meets with VW. Rare find Mechanic with the needed skills.

  • reviewiconHonest Mechanic


    AMAZING WORK AND CUSTOMER SERVICE. I have not had such great service in years! They picked me up, dropped me off at my nail appointment down the street while it was serviced, and dropped my car off after! They provided photos of suggested future service issues but no pushy attempts at more money and more service. Honest fair and kind people. Jim the owner is a wonderful human and sincere in his intentions at honest and fair service to their clients.

  • reviewiconHonest and Dependable


    My check engine light came on. I took my car in and in less than an hour the codes were cleared. Received a detailed explanation and was sent on my way without being charged a penny! Two days later Jim called to advise me of just released manufacturer's service bulletin related. He shared info he didn't have to, especially when they hadn't charged me for diagnosis. I'm more inclined to use Concierge Auto the next time my vehicle needs service because they didn't just claim to be honest, they demonstrated it!

  • reviewiconHonest and Dependable


    We have taken many vehicles here, if you are looking for a mechanic you can actually trust, come here. They do great work, and will let you know if something is wrong, but unlike some shops don't just "find" things to be wrong. They let you know when something is actually wrong, and explain it. They do excellent work, and I highly recommend them.

  • reviewiconGreat Experience


    If you need work done on your auto this is the place to go. They are great to work with and they are honest and work to get you the best price they can on the work you need. This is the only place we will take our BMW's from now on.

  • reviewiconGreat Experience


    Service was excellent, courteous and helpful. They will be seeing me again!

Call us for service: 832-404-2682

ASE (Automotive Service Excellence)
MERCEDEZ
bmw
  • Car Care Aware