- Mon 8:00AM - 5:00PM
- Fri 8:00AM - 5:00PM
- Tue 8:00AM - 5:00PM
- Sat Appointment Only
- Wed 8:00AM - 5:00PM
- Sun Closed
- Thu 8:00AM - 5:00PM
INSURANCE QUESTIONS
Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 832-404-2682 or make an appointment online!
What People Say About Us
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Darrell P.
Honest Mechanic
Nate was great, very clear on work and finding and on the time required. Regular updates and quick notification and in person review of any changes. He pretty much completely rebuilt my VW TDI anyone who has worked on these understands the challenges the mechanic meets with VW. Rare find Mechanic with the needed skills. -
Lindsay L.Honest Mechanic
AMAZING WORK AND CUSTOMER SERVICE. I have not had such great service in years! They picked me up, dropped me off at my nail appointment down the street while it was serviced, and dropped my car off after! They provided photos of suggested future service issues but no pushy attempts at more money and more service. Honest fair and kind people. Jim the owner is a wonderful human and sincere in his intentions at honest and fair service to their clients.
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Carol M.Honest and Dependable
My check engine light came on. I took my car in and in less than an hour the codes were cleared. Received a detailed explanation and was sent on my way without being charged a penny! Two days later Jim called to advise me of just released manufacturer's service bulletin related. He shared info he didn't have to, especially when they hadn't charged me for diagnosis. I'm more inclined to use Concierge Auto the next time my vehicle needs service because they didn't just claim to be honest, they demonstrated it! -
Anne H.Honest and Dependable
We have taken many vehicles here, if you are looking for a mechanic you can actually trust, come here. They do great work, and will let you know if something is wrong, but unlike some shops don't just "find" things to be wrong. They let you know when something is actually wrong, and explain it. They do excellent work, and I highly recommend them.
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Christopher H.Great Experience
If you need work done on your auto this is the place to go. They are great to work with and they are honest and work to get you the best price they can on the work you need. This is the only place we will take our BMW's from now on. -
Clarence S.Great Experience
Service was excellent, courteous and helpful. They will be seeing me again!
Call us for service: 832-404-2682
