Best Auto Repair, Spring

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Auto Insurance FAQs

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Appointment Only
  • Sun Closed

Auto Insurance FAQs

Auto Insurance FAQs

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Who do I call to file a claim?

Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.

What does my policy require me to do after an accident?

Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.

Want more information on your rights? To make an appointment, call us at 832-404-2682 or make an appointment online!

What People Say About Us

  • reviewicon
    , 12/03/2023

    Jim and the Concierge Auto Repair team are Phenomenal! I have been a customer since 2015 and only trust my Mercedes with them! If you have a luxury or any other type of vehicle l highly recommend Concierge Auto Repair!!!

  • reviewicon
    , 11/10/2023

    Great work explaining what I was wrong fix vehicle in timely matter and did a great job

  • reviewicon
    , 11/08/2023

    Great Great staff and service. I love the convenience and communication with the customer. Most important of all the transparency. Concierge Auto repair is a great shop.

  • reviewicon
    , 11/06/2023

    My 2008 Lexus LX 560 with 344,000 miles was treated like Gold. I have searched high and low for a repair service that is not only honest, but knowledgeable. At Concierge Auto Repair, you ask a question, and they will provide so much information that you could almost rebuild it on your own. They did not care that, as a woman, my knowledge in this field was limited. I lost my husband this year but promised I would get his car fixed while he was in the hospital. He never came home, but a promise is a promise. He inherited it from his brother who passed away in 2013. A 2008 Lexus LX 570. Far superior to his little Ford Pickup Truck. After 300,000 miles the shocks finally gave out. Driving it was like riding on a 3-legged horse. Getting parts for air-shocks was no simple task. Jim & Scott combed the internet to get parts at a reasonable price. They also changed the oil, replaced the windshield wipers, and made sure it would pass inspection. I was so stunned when I drove it home. It was such a smooth ride. I had forgotten what that felt like. A big shout out to Concierge Auto Repair! You guys are amazing. Two months later they did a follow-up call to make sure everything was still working perfectly. Who does that??? They do!

  • reviewicon
    , 10/31/2023

    Honest dependable service at a good price!

  • reviewicon
    , 10/31/2023

    Great service, super friendly and helpful

Call us for service: 832-404-2682

ASE (Automotive Service Excellence)
MERCEDEZ
bmw
  • Car Care Aware