Being in a car accident is the last thing anyone wants - but when it does
happen, there are ways of making sure that the legal and insurance issues
are handled with as little stress as possible.
First of all - stay calm.
If someone is injured, be sure to call for medical
Make sure you call the police.
Don't publicly make any statements where you either
accuse the other person of causing the accident or take all the blame
yourself. It could open you up to legal problems.
Whatever you do, don't leave the scene until you've had
a chance to talk with the officer and you've gotten their name. It's
important to make sure that your side of the story goes on the record.
Afterward, it's a good idea to get a copy of the police report.
Make sure you have a pre-printed copy of your insurance
information in the glove compartment, along with a camera you can use to
provide pictures for the insurance company. A disposable camera with a
flash for nighttime or interior shooting is usually best for this.
In dealing with the other driver, make sure you get
their name, address, driver's license number and insurance information - and
that they get the same information from you.
Also, make sure to get information from any witnesses
Make sure you get pictures of any physical evidence of
what could have caused the accident.
Write down pertinent details such as where the accident
took place, what the weather was like, etc.
Once the information's exchanged, report the accident
to the insurance company immediately, even if it's not your
Make sure you understand how you're covered, and don't
be afraid to ask the insurance company to explain the conditions of your
coverage and payments.
Don't be afraid to seek legal advice - and don't sign
anything if you don't understand it.
When you're using a body shop to get repairs to your
vehicle, be aware that the insurance company can recommend a shop, but you
are under no legal obligation to use its services. You have the legal right
to choose the shop to do your repairs.
Also be aware that insurance companies sometimes try to
dictate what type of parts are used in a vehicle's repair. They might
insist that a shop not use Original Equipment Manufacturer (OEM) parts, as
they are more expensive.
You have a right to know what kind of parts are being used on your vehicle,
and to know if your insurance policy dictates what kind of parts can be used
in your car. If your policy lets you choose, you have the right to decide
An insurance company also has the right to inspect your
vehicle, but it is not required to do so. In addition, they cannot require
you to visit one of their own claim centers.
And finally: Make sure you learn from this accident,
but also let yourself move on from what happened. Everyone has an accident
once in a while - it's just something that happens.
Nate was great, very clear on work and finding and on the time required. Regular updates and quick notification and in person review of any changes. He pretty much completely rebuilt my VW TDI anyone who has worked on these understands the challenges the mechanic meets with VW. Rare find Mechanic with the needed skills.
AMAZING WORK AND CUSTOMER SERVICE. I have not had such great service in years! They picked me up, dropped me off at my nail appointment down the street while it was serviced, and dropped my car off after! They provided photos of suggested future service issues but no pushy attempts at more money and more service. Honest fair and kind people. Jim the owner is a wonderful human and sincere in his intentions at honest and fair service to their clients.
Honest and Dependable
My check engine light came on. I took my car in and in less than an hour the codes were cleared. Received a detailed explanation and was sent on my way without being charged a penny!
Two days later Jim called to advise me of just released manufacturer's service bulletin related. He shared info he didn't have to, especially when they hadn't charged me for diagnosis.
I'm more inclined to use Concierge Auto the next time my vehicle needs service because they didn't just claim to be honest, they demonstrated it!
Honest and Dependable
We have taken many vehicles here, if you are looking for a mechanic you can actually trust, come here. They do great work, and will let you know if something is wrong, but unlike some shops don't just "find" things to be wrong. They let you know when something is actually wrong, and explain it. They do excellent work, and I highly recommend them.
If you need work done on your auto this is the place to go. They are great to work with and they are honest and work to get you the best price they can on the work you need. This is the only place we will take our BMW's from now on.
Service was excellent, courteous and helpful. They will be seeing me again!